Insurance & Billing Team

Insurance is more of a challenge every year and gets harder for patients to understand how to maximize their benefits. The submission of claims seems simple but new requirements by the insurance carriers are frequently added to slow the process of reimbursement. New forms of technology are constantly needed to keep up with what these big insurance conglomerates require from the patient for their paid benefits.

We pride ourselves on that we still submit, resubmit, and dispute insurance claims for the patients. Many dental offices seem to be moving away from that service because of the time, effort, and cost associated with it. At Smile Solutions we believe that our special effort is rewarded with appreciation by the patient in making the dental visit easier and more comfortable.

Meet Irene – Insurance Administrator

Irene – Insurance Administrator

“I could tell during my interview with Dr. Emmi, Dr. Graham or Dr. Tachanco that I was going to love working for him and with him! I have had the opportunity to work with many talented dentists, assistants, hygienists, and office staff. I have had the opportunity to help Smile Solutions grow and provide excellent dentistry to our amazing patients. I have been working at Smile Solutions since 2001 and  I have held many positions, but the one position I have connected with the most is working with our financial team. The relationships I have with my coworkers is like family. I wake up every morning excited to see my work family and to rock the day out.”

 

Meet Alexis – Insurance Coordinator

“A nice smile is the first thing I notice when I meet new people so dental seemed like the best fit for my career. I started working at Smile Solutions the summer before my senior year as a co-op student. I was trained to be an assistant which I did for about a year until I became an insurance coordinator. In my three years at Smile Solutions I have learned and experienced so much and have gained a work family. I am excited to come to work every day and continue to learn and grow in my career. There is such a great atmosphere at Smile Solutions – I can’t imagine working anywhere else!”
Alexis – Insurance Coordinator

Meet Daisy – Billing Coordinator

Daisy – Billing Coordinator
“Working in the dental field has been one of the most rewarding parts of my life. My journey began at Delcastle Technical High School when I completed the Dental Assisting program, and since then, I’ve been fortunate enough to have immersed in this profession since 2013. During my career, I’ve worked on both the clinical and administrative sides, and I’m passionate about ensuring patients feel comfortable and at ease during their dental visits. Being bilingual in English and Spanish allows me to connect with even more patients and help them feel truly at home. To me, our practice is like a second family— everyone here has been so welcoming from day one, and that warmth extends to every patient who walks through our doors. I’m thrilled to be part of such a dedicated team that shares the same passion for helping people. When I’m not helping patients, I enjoy hiking, spending time at the beach with my husband and children, and trying out new restaurants in Old San Juan!”